Question 1

Make changes or custom my order?

Accepted Answer

Message us on our Facebook or Instagram @thelachrymecavite.

Please note that we can only make changes two business days prior the delivery date or if your order has not been prepared yet.

Question 2

Can I do a rush order?

Accepted Answer

Yes, but we require our customers to speak with our admin staff on FB or IG (@thelachrymecavite) first to verify the availability. We also charge ₱150 as rush order fee for same day orders submitted.

Question 3

What are your Delivery Options?

Accepted Answer

For self pick-up or self-booking, you may arrange your own courier. 
For Lachryme Booking via third-party courier, please message us on our social media channels (@thelachrymecavite).

We also use LBC. Your bill does not include the final shipping cost yet. Once order is picked up by the courier, we will be sending the shipping fee with the LBC's Official Receipt via email or FB/IG handle provided.

Question 4

Can my order be shipped to a hotel, restaurant, bank, office, and such?

Accepted Answer

Sure! Only if there's a specific person to receive the order or if it can be left in a reception area. This helps us comply with the third-party courier's policy and ensures no waiting time for the rider.

Question 5

Can I choose the delivery date?

Accepted Answer

Absolutely! You can select your preferred delivery date. Simply enter your preferred date before submitting your order form.

Please note, some dates may be unavailable if we're at full capacity or the HQ is closed.

Question 6

Delivery & Cost

Accepted Answer

For Cavite / Metro Manila and nearby cities, we deliver through trusted third-party couriers like Lalamove or Grab.
Please note, shipping costs are covered by the customer and vary based on the courier’s rates. Message us directly to check the rates.

Question 7

Do you accept same-day order?

Accepted Answer

Yes, we do accept same-day order from 10AM onwards although availability may vary depending on our daily queue. Please send us a message on facebook or instagram so we can assist you further.

Question 8

Do you ship nationwide?

Accepted Answer

Yes! For provincial deliveries, we use LBC to ensure your flowers arrive in perfect condition. 
Please note, we have no control over third-party couriers, so any damages or issues during delivery are beyond our control.

However, our team will do everything possible to ensure the safety of the packaging by adding marks and notes for the couriers.

Question 9

How long will my orders arrive?

Accepted Answer

For successful orders placed before 10 PM, your order can be added as early as of the next day or you may choose your preferred scheduled date by filling out the form.

Note: For customized bouquets and money blooms, kindly message us on Facebook or Instagram to confirm the lead time of your order which may take 2-3 business days.

Question 10

Track my order

Accepted Answer

Once your order is placed, our team will promptly send a photo/link where you can track the progress of the delivery.

Question 11

Do I have to be home to receive my order?

Accepted Answer

Not necessarily, as long as someone is available to receive the flowers upon delivery. 
Please keep your lines open to ensure the rider can contact you.

Question 12

What happens if there is no one available to receive the flowers at the time of delivery?

Accepted Answer

If no one is available to receive the flowers, the rider will return them to our HQ for safekeeping. You will be responsible for both the return and re-delivery fees.

Question 13

What are your Payment Options?

Accepted Answer

We accept Gcash, Maya, Grabpay, BPI Direct and 7-11.

Question 14

Can I send to someone secretly?

Accepted Answer

Yes, we protect our customer's privacy. Just put on the 'Special Instructions' on the checkout section, 'Do not disclose sender'.

Frequently asked questions